FAQ’s

I Need To Make Changes To The Order I Placed. What Is The Procedure For It?

Once the design and artwork has been approved, and the batch has entered production house, you cannot make amendments to it. However, you can let your assigned representative know, and we can still make sure if there are any changes that we require.


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I Need To Track My Order. How Do I Do It?

You can track your order from the minute you place an order on our website. The customer service representative who has taken your order will assign you a tracking order, and through that tracking order, you can see for yourself as to where your order is at the moment.


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I Have Received The Order, But The End-product Does Not Match My Requirements. What Should I Do?

In case you have received the order and the end-product does not match your requirements, you can contact one of our customer service representatives and let them in on the details as to how you can enhance the corrections.


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I Need The Boxes In Assembled Form. Do You Charge Extra For It?

No, we do not charge a single penny for assembling the boxes. If in case, you need to derive further changes in the box, you can let us know. Our team at PlusPrinters will allow additional customizations for peanuts.


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I’m A Casual Business Owner. Can You Still Take Orders From Me, Or Do You Only Take Orders From Established Businesses?

Yes, you can absolutely place your orders at PlusPrinters even if you’re not running an established business because one of our primary concerns is to push small scale businesses through our packaging.


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I Need A Custom Box Style, But It Is Not Listed On Your Website, Can You Still Make It?

Our team at PlusPrinters deals in both commercial and custom packaging. For a product to stand out, we understand the dire need to produce a dauntingly astounding packaging standard.


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What Methods Of Payment Do You Take?

We accept all kinds of payment methods such as PayPal, American Express, JCB, Maestro, Discover, Visa, and Mastercard. If there is any query that you need to resolve, please let our team know at your earliest.


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I Want To Order The Previous Batch Again, Do I Have To Send The Requirements Again?

No, you do not. All you have to do is simply call one of our representatives, and they will request you the details about your previous order. Once you have sent out the details to our customer service representatives, our team will get to speed and provide the same order you requested previously.


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If I Want To Avail Graphic Design Services, Would I Be Able To Do It?

We do not only deal with packaging, but we also deal with graphic design services. Our veteran design team is always ready on the get-go. Our design team is always up-to-the-mark. So, if there is any ambiguity related to the design phase, we expect to deliver it to you within the said duration.


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I Need Boxes In Different Styles And Designs. How Many Of Them Do You Offer?

We offer customizations in a broader and wider array. Be it a cosmetic box, a food box, or any box that demands packaging perfection; we can deliver it to you within no time.


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I Want To Print On The Inside And Outside Of The Box. Is It Possible?

Absolutely, yes. By providing a myriad of customization options, we make it a once-in-a-lifetime experience for you. You can most definitely get the insides and outsides printed. Consult us to know more about it.


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Do You Charge A Nominal Fee For Die And Plate? Also, Are There Are Hidden Charges?

There are not die and plate charges. Also, in order to give you the finest packaging experience, we deliver the best possible packaging experience at your peril. The salesperson, with the help of an estimator, derive the most convenient cost. The final cost will be decided at runtime, and there will be no additional charges later on.


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If I Am Not Residing In The United Kingdom, Can I Still Avail Your Packaging Services?

Yes. Our services are not confined to the premises of the United Kingdom. We have been proudly serving clients from the United States, Portugal, China, Canada, Australia, and many more. So, no matter where you are residing in the world, our services are just a phone call away.


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When Can I Expect My Order To Be Delivered To Me?

Once the artwork and design for your boxes have been confirmed and approved, it will be sent to the product house. However, for the normal delivery process, we take 8 to 10 days to deliver the product at your doorstep. Moreover, we also take rush orders, so if you want your boxes to be delivered to you within a week or so, you can place a rush order.


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Do You Ask For A Minimum Quantity Order (Moq)?

. Yes. Our team at PlusPrinters requires a minimum order of 100 boxes per order and a maximum order of 500,000 boxes. In case you are running an established business and want an order above the maximum order quantity, you can call one of our representatives and get the issue resolved at your earliest.


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